If you have a question that is not answered here or you just want to talk to a real person,
please call (416) 588-2929 or (800) 668-6459. Someone in the office will be happy to help you.

General

What is your minimum order?

Our minimum order is $250.00

Can I get a sample?

Yes, we can make up samples for you. In cases where we have to create a custom designed sample we charge a cost recovery fee starting at $25.

Art

Art

For logo chocolate and hot stamping – please provide all art in VECTOR format from either Adobe Illustrator (.ai or .eps) or Corel Draw (.cdr). Sorry but we cannot work with .jpg, .gif, .bmp, .png, or .pdf files. If these are the only file formats you have available, please contact us regarding our pricing for converting them to vector format.

For sleeves on chocolate bars – please contact us for templates and supply files in either vector format as above or Photoshop (.psd or .pdf).

What is vector file?

Graphic design programs such as Adobe Illustrator create objects as lines and mathematical equations. This means the graphic can be scaled infinitely while maintaining the integrity of the design and clean edges. Graphics created in programs like Photoshop or photographs use small dots called pixels to create the image. When scaling the size of the dots changes so that the result is a fuzzy image.

Can you convert the file into vector file?

Yes. Please send us your artwork first so that we can quote the cost of converting the file to vectors. The cost for artwork conversion starts at $100. Once the conversion is complete you get a copy of the file for your own use.

New Business

If we have not done business with you or your company before we ask that all first orders are prepaid.

Payment

Deposit

A deposit amounting to 50% of the total invoice, including shipping and taxes, is to be received before the job is started on all orders over $5,000.00 for all customers no matter how long we have been doing business.

Rush Charges

To get your order super fast, please expect a surcharge of up to $100 (z).

Less than minimum

For orders below the specified minimum for any item please add $100 (z). Sorry but we cannot go any lower than 50% of the stated minimum run. For flow wrapped products the minimum is the absolute minimum.

Shipping

Shipping in hot weather

In warmer weather we ship using insulated containers with cool packs. If shipping is more than 3 days by ground you will need to upgrade to express shipping or delivery by refrigerated transport. Extra charges will apply.

Drop Shipping

We will gladly send orders to multiple addresses. Please provide all ship to addresses is a Microsoft Word or Excel document at the time of ordering. Shipping to more than 3 addresses will incur a charge of $5 (z) per address.

Changes

Once your order is in production any changes may result in a change of the shipping and/or delivery date. Changes to quantity is only permitted if you want to increase the amount ordered.

How do you ship?

We ship by FedEx Ground or Purolator. In Toronto we use a local courier.

Damaged product

We quality check all our product before it leaves our facility. If it has been damaged while in transit we will replace the damaged items at no charge or issue a refund. To receive a credit or replacement you must

  1. leave the contents of the order in its original container,
  2. take pictures of the damage and
  3. contact us within 24 hours either by phone or email.

Once the product has been unpacked it cannot be returned or refunded.